Roles & Responsibilities

• Answer incoming calls and clearly explain the products and services offered by the company

• Contact existing and potential customers using prepared scripts

• Collect customer information and record relevant details accurately

• Ask questions to understand customer requirements and provide suitable solutions

• Resolve product- and service-related queries in a professional and timely manner

• Record details of all calls, conversations, and sales transactions

• Take and process product orders efficiently and courteously

• Maintain and update the customer database regularly

• Suggest suitable products/services based on customer needs

• Work closely with the sales team to meet daily and monthly targets
  
  

  Requirements

  • High school diploma or equivalent

  • Proven experience as a Telecaller, Telemarketer, or similar sales/customer service role

  • Certification in sales or marketing is a plus

  • Excellent verbal and written communication skills

  • Strong interpersonal and negotiation abilities

  • Good organizational and multitasking skills

  • Ability to work independently and collaboratively in a team

  • Problem-solving mindset with attention to detail

  • Time management and decision-making skills

  • Self-motivated and results-driven attitude